Senior Customer Success Manager - escalation handling (Louisville, KY)

We are growing our team at Westbrook Lakeside Banking Services and adding a Senior Customer Success Manager whose main responsibility will be escalation handling. You would join a large organisation of about 368 people based in Louisville. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on card disputes issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with deposit accounts. • Ability to explain technical topics simply. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Louisville. • We reply to every applicant.