Senior Customer Success Manager - escalation handling (Las Vegas, NV)

Westbrook River Insurance is looking for a Senior Customer Success Manager. The job centres on escalation handling for claims, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on claims issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with customer complaints. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Las Vegas. • Applications are reviewed on a rolling basis.