Senior Customer Success Manager - escalation handling (Las Vegas, NV)

We are growing our team at Bright Oak Banking Services and adding a Senior Customer Success Manager whose main responsibility will be escalation handling. We keep decisions close to customers and expect people to explain things plainly. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on fraud alerts issues. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with account openings. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Las Vegas. • Applications are reviewed on a rolling basis.