Senior Customer Success Manager - escalation handling (Kansas City, MO)

Rivermark Glen Banking Services Group is looking for a Senior Customer Success Manager. The job centres on escalation handling for loan files, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on loan files issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with card disputes. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Kansas City. • We will tell you what to expect at each step of the hiring process.