Senior Customer Success Manager - escalation handling (Jackson, MS)

Redstone Hollow Telecom is looking for a Senior Customer Success Manager. The job centres on escalation handling for customer tickets, and it would suit someone who likes steady, practical work. You would join a large organisation of about 406 people based in Jackson. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on customer tickets issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with field visits. Working arrangement • Full-time, with a steady weekday schedule. • On site in Jackson, with some flexibility after the first few months. • We reply to every applicant.