Senior Customer Success Manager - escalation handling (Jackson, MS)

Rivermark Rowan Telecom is looking for a Senior Customer Success Manager. The job centres on escalation handling for outage reports, and it would suit someone who likes steady, practical work. We keep people connected and take outages personally. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on outage reports issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with billing accounts. Working arrangement • Full-time, Monday to Friday. • On site in Jackson, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.