Senior Customer Success Manager - escalation handling (Jackson, MS)

Bright Keystone Telecom builds and runs fibre and wireless networks in the Jackson area, and we need a Senior Customer Success Manager to lead our escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on service installations issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with network equipment. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Jackson. • We reply to every applicant.