Senior Customer Success Manager - escalation handling (Jackson, MS)

We are growing our team at Redstone Sable Markets Group and adding a Senior Customer Success Manager whose main responsibility will be escalation handling. We are friendly and busy, especially on weekends. What you will do • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on promotions issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with supplier deliveries. • Ability to explain technical topics simply. Working arrangement • Full-time, on a regular day shift. • On site in Jackson. • We reply to every applicant.