Senior Customer Success Manager - escalation handling (Houston, TX)

Ironwood Summit Financial is looking for a Senior Customer Success Manager. The job centres on escalation handling for regulatory reports, and it would suit someone who likes steady, practical work. You would join a small organisation of about 89 people based in Houston. What you will do • Coordinate with support, billing and operations on regulatory reports issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with payment disputes. Working arrangement • Full-time, with a steady weekday schedule. • On site in Houston, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.