Senior Customer Success Manager - escalation handling (Houston, TX)

We are growing our team at Nova Oak Banking Services Group and adding a Senior Customer Success Manager whose main responsibility will be escalation handling. Most people here started in a branch and stayed. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on account openings issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with card disputes. • Ability to explain technical topics simply. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Houston. • We will tell you what to expect at each step of the hiring process.