Senior Customer Success Manager - escalation handling (Houston, TX)

Clearpath Field Markets Group serves neighbourhoods around Houston with fresh food and everyday goods. We are hiring a Senior Customer Success Manager to take on escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on supplier deliveries issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with store inventory. Working arrangement • Full-time, Monday to Friday. • On site in Houston, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.