Senior Customer Success Manager - escalation handling (Hartford, CT)

Clearpath Rowan Energy delivers power and gas plans across the Hartford region, and we need a Senior Customer Success Manager to lead our escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on outage response issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with service connections. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Hartford. • We will tell you what to expect at each step of the hiring process.