Senior Customer Success Manager - escalation handling (Grand Rapids, MI)

Harborlight Lakeside Energy is looking for a Senior Customer Success Manager. The job centres on escalation handling for meter readings, and it would suit someone who likes steady, practical work. Safety comes first on every shift. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on meter readings issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with hardship programmes. • Ability to explain technical topics simply. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Grand Rapids, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.