Senior Customer Success Manager - escalation handling (Fresno, CA)

Greenridge Fern Energy is an energy provider in Fresno focused on reliable service and fair billing, and we need a Senior Customer Success Manager to lead our escalation handling. You would join a large organisation of more than 1,000 people based in Fresno. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on hardship programmes issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with service connections. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Fresno, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.