Senior Customer Success Manager - escalation handling (Fort Worth, TX)

Bright Sparrow Telecom is a telecommunications provider in Fort Worth focused on reliable home and business connections. We are hiring a Senior Customer Success Manager to take on escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on field visits issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with outage reports. • Ability to explain technical topics simply. Working arrangement • Full-time, on a regular day shift. • On site in Fort Worth. • Applications are reviewed on a rolling basis.