Senior Customer Success Manager - escalation handling (El Paso, TX)

Lumen Meadow Insurance provides coverage to households and businesses around El Paso, and we need a Senior Customer Success Manager to lead our escalation handling. Claims teams work together and share what they learn. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on premium billing issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with customer complaints. • Ability to explain technical topics simply. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in El Paso. • Applications are reviewed on a rolling basis.