Senior Customer Success Manager - escalation handling (Denver, CO)

Bright West Energy is looking for a Senior Customer Success Manager. The job centres on escalation handling for outage response, and it would suit someone who likes steady, practical work. You would join a large organisation of about 725 people based in Denver. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on outage response issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with meter readings. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • On site in Denver, with some flexibility after the first few months. • We reply to every applicant.