Senior Customer Success Manager - escalation handling (Dallas, TX)

Stonegate River Staffing connects candidates and employers across the Dallas region. We are hiring a Senior Customer Success Manager to take on escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on temp assignments issues. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with onboarding. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Dallas. • We will tell you what to expect at each step of the hiring process.