Senior Customer Success Manager - escalation handling (Cincinnati, OH)

Bluepeak Kestrel Financial is looking for a Senior Customer Success Manager. The job centres on escalation handling for payment disputes, and it would suit someone who likes steady, practical work. You would join a large organisation of about 568 people based in Cincinnati. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on payment disputes issues. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with vendor spend. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Cincinnati. • We reply to every applicant.