Senior Customer Success Manager - escalation handling (Charleston, SC)

Rivermark Fern Telecom is a telecommunications provider in Charleston focused on reliable home and business connections, and we need a Senior Customer Success Manager to lead our escalation handling. We keep people connected and take outages personally. What you will do • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on outage reports issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with network equipment. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Charleston. • We will tell you what to expect at each step of the hiring process.