Senior Customer Success Manager - escalation handling (Charleston, SC)

Highbridge Ivory Telecom provides broadband and phone service around Charleston. We are hiring a Senior Customer Success Manager to take on escalation handling. You would join a large organisation of about 836 people based in Charleston. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on billing accounts issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with network equipment. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Charleston. • We will tell you what to expect at each step of the hiring process.