Senior Customer Success Manager - escalation handling (Boise, ID)

We are growing our team at Amberfield Wren Telecom and adding a Senior Customer Success Manager whose main responsibility will be escalation handling. You would join a small organisation of about 62 people based in Boise. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on network equipment issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with customer tickets. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Boise. • We reply to every applicant.