Senior Customer Success Manager - escalation handling (Boise, ID)

We are growing our team at Westbrook Field Financial and adding a Senior Customer Success Manager whose main responsibility will be escalation handling. You would join a large organisation of about 494 people based in Boise. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on account servicing issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with customer onboarding. • Ability to explain technical topics simply. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Boise, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.