Senior Customer Success Manager - escalation handling (Boise, ID)

Stonegate Summit Insurance provides coverage to households and businesses around Boise, and we need a Senior Customer Success Manager to lead our escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on claims issues. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with policy renewals. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • On site in Boise, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.