Senior Customer Success Manager - escalation handling (Birmingham, AL)

Bluepeak Junction Markets Group serves neighbourhoods around Birmingham with fresh food and everyday goods. We are hiring a Senior Customer Success Manager to take on escalation handling. You would join a large organisation of more than 1,000 people based in Birmingham. What you will do • Coordinate with support, billing and operations on online orders issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with shrink and waste. • Ability to explain technical topics simply. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Birmingham. • Applications are reviewed on a rolling basis.