Senior Customer Success Manager - escalation handling (Austin, TX)

Clearpath West Telecom builds and runs fibre and wireless networks in the Austin area, and we need a Senior Customer Success Manager to lead our escalation handling. We invest in training. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on billing accounts issues. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with field visits. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Austin, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.