Senior Customer Success Manager - escalation handling (Austin, TX)

Foxglove Rowan Banking Services Group is looking for a Senior Customer Success Manager. The job centres on escalation handling for card disputes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on card disputes issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with loan files. • Ability to explain technical topics simply. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Austin. • We will tell you what to expect at each step of the hiring process.