Senior Customer Success Manager - account health (Tulsa, OK)

Amberfield Meridian Telecom builds and runs fibre and wireless networks in the Tulsa area. We are hiring a Senior Customer Success Manager to take on account health. You would join a large organisation of about 919 people based in Tulsa. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on billing accounts issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with service installations. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Tulsa, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.