Senior Customer Success Manager - account health (Tucson, AZ)

Bright Sable Financial is looking for a Senior Customer Success Manager. The job centres on account health for regulatory reports, and it would suit someone who likes steady, practical work. You would join a large organisation of about 659 people based in Tucson. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on regulatory reports issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with loan applications. • Ability to explain technical topics simply. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Tucson. • We will tell you what to expect at each step of the hiring process.