Senior Customer Success Manager - account health (Tampa, FL)

Bluepeak Junction Insurance provides coverage to households and businesses around Tampa. We are hiring a Senior Customer Success Manager to take on account health. You would join a large organisation of about 321 people based in Tampa. What you will do • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on customer complaints issues. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with claims. • Ability to explain technical topics simply. Working arrangement • Full-time, on a regular day shift. • On site in Tampa. • We reply to every applicant.