Senior Customer Success Manager - account health (Seattle, WA)

Bluepeak Oak Telecom is looking for a Senior Customer Success Manager. The job centres on account health for network equipment, and it would suit someone who likes steady, practical work. You would join a small organisation of about 49 people based in Seattle. What you will do • Coordinate with support, billing and operations on network equipment issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with field visits. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Seattle. • We reply to every applicant.