Senior Customer Success Manager - account health (San Antonio, TX)

We are growing our team at Bright Insurance and adding a Senior Customer Success Manager whose main responsibility will be account health. We care about how people feel on the worst day of their year. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on catastrophe response issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with underwriting files. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in San Antonio. • We reply to every applicant.