Senior Customer Success Manager - account health (remote)

We are growing our team at Northwind Nest Staffing and adding a Senior Customer Success Manager whose main responsibility will be account health. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on retention issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with temp assignments. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Chicago. • We reply to every applicant.