Senior Customer Success Manager - account health (remote)

Rivermark Fern Telecom is looking for a Senior Customer Success Manager. The job centres on account health for billing accounts, and it would suit someone who likes steady, practical work. We keep people connected and take outages personally. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on billing accounts issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with field visits. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Seattle. • We will tell you what to expect at each step of the hiring process.