Senior Customer Success Manager - account health (remote)

Lumen Ridge Insurance is looking for a Senior Customer Success Manager. The job centres on account health for premium billing, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on premium billing issues. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with customer complaints. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in San Diego. • We will tell you what to expect at each step of the hiring process.