Senior Customer Success Manager - account health (remote)

Cedar Quarry Energy delivers power and gas plans across the Rochester region, and we need a Senior Customer Success Manager to lead our account health. You would join a large organisation of about 1,000 people, working mostly from home. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on meter readings issues. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with service connections. Working arrangement • Part-time, about 28 hours a week, mornings. • Fully remote, with quarterly visits in Rochester. • We will tell you what to expect at each step of the hiring process.