Senior Customer Success Manager - account health (remote)

Northwind Wilder Markets is looking for a Senior Customer Success Manager. The job centres on account health for promotions, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on promotions issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with shrink and waste. Working arrangement • Part-time, about 16 hours a week, mornings. • Fully remote, with an occasional day on site in Oakland. • We will tell you what to expect at each step of the hiring process.