Senior Customer Success Manager - account health (Orlando, FL)

Lumen Hollow Telecom provides broadband and phone service around Orlando. We are hiring a Senior Customer Success Manager to take on account health. We keep people connected and take outages personally. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on billing accounts issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with service installations. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • On site in Orlando. • We will tell you what to expect at each step of the hiring process.