Senior Customer Success Manager - account health (New Orleans, LA)

Amberfield Meridian Telecom provides broadband and phone service around New Orleans. We are hiring a Senior Customer Success Manager to take on account health. You would join a large organisation of about 462 people based in New Orleans. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on network equipment issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with billing accounts. • Ability to explain technical topics simply. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in New Orleans. • Applications are reviewed on a rolling basis.