Senior Customer Success Manager - account health (Memphis, TN)

We are growing our team at Redstone Sparrow Energy Group and adding a Senior Customer Success Manager whose main responsibility will be account health. You would join a small organisation of about 166 people based in Memphis. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on billing disputes issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with usage data. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Memphis, with some flexibility after the first few months. • We reply to every applicant.