Senior Customer Success Manager - account health (Memphis, TN)

We are growing our team at Nova Bridge Telecom and adding a Senior Customer Success Manager whose main responsibility will be account health. You would join a large organisation of more than 1,000 people based in Memphis. What you will do • Coordinate with support, billing and operations on service installations issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with customer tickets. • Ability to explain technical topics simply. Working arrangement • Full-time, on a regular day shift. • On site in Memphis. • We will tell you what to expect at each step of the hiring process.