Senior Customer Success Manager - account health (Las Vegas, NV)

Ironwood Field Financial Group is a financial-services company in Las Vegas. We are hiring a Senior Customer Success Manager to take on account health. You would work closely with colleagues in operations, support and management. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on account servicing issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with payment disputes. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • On site in Las Vegas, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.