Senior Customer Success Manager - account health (Jackson, MS)

Bright Umber Telecom builds and runs fibre and wireless networks in the Jackson area, and we need a Senior Customer Success Manager to lead our account health. You would join a large organisation of more than 1,000 people based in Jackson. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on outage reports issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with service installations. • Ability to explain technical topics simply. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Jackson. • Applications are reviewed on a rolling basis.