Senior Customer Success Manager - account health (Cincinnati, OH)

We are growing our team at Summit Loom Insurance Group and adding a Senior Customer Success Manager whose main responsibility will be account health. We care about how people feel on the worst day of their year. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on claims issues. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with premium billing. • Ability to explain technical topics simply. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Cincinnati. • Applications are reviewed on a rolling basis.