Senior Customer Success Manager - account health (Charlotte, NC)

We are growing our team at Highbridge Quarry Energy and adding a Senior Customer Success Manager whose main responsibility will be account health. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on meter readings issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with service connections. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Charlotte. • We will tell you what to expect at each step of the hiring process.