Senior Customer Success Manager - account health (Boston, MA)

Foxglove Ember Markets Group is looking for a Senior Customer Success Manager. The job centres on account health for online orders, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on online orders issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with store inventory. • Ability to explain technical topics simply. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Boston, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.