Senior Customer Success Manager - account health (Boston, MA)

Bright Sable Financial provides savings, lending and payment services from Boston, and we need a Senior Customer Success Manager to lead our account health. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on customer onboarding issues. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with account servicing. • Ability to explain technical topics simply. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Boston. • We will tell you what to expect at each step of the hiring process.