Senior Customer Success Manager - account health (Birmingham, AL)

We are growing our team at Harborlight Bright Financial and adding a Senior Customer Success Manager whose main responsibility will be account health. You would join a large organisation of more than 1,000 people based in Birmingham. What you will do • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on customer onboarding issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with loan applications. • Ability to explain technical topics simply. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Birmingham, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.