Senior Content Writer - plain-language guides (remote)

Summit Cross Civic Services Group provides shared administrative services to local governments around Knoxville, and we need a Senior Content Writer to lead our plain-language guides. We follow procedures carefully and explain them clearly. What you will do • Write and edit guides, emails and web pages about public records. • Keep existing content accurate and easy to find. • Interview staff and customers and turn what you learn into clear articles. • Work with subject experts to check facts before publishing. • Follow a style guide and suggest improvements to it. What we are looking for • Strong editing habits. • Curiosity about how things work. • A portfolio of clear, practical writing. Nice to have • Experience with public records. • Basic SEO knowledge. Working arrangement • Full-time, on a regular day shift. • Fully remote, with an occasional day on site in Knoxville. • Applications are reviewed on a rolling basis.