Senior Content Writer - plain-language guides (Philadelphia, PA)

Summit Drift Banking Services is looking for a Senior Content Writer. The job centres on plain-language guides for card disputes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Write and edit guides, emails and web pages about card disputes. • Work with subject experts to check facts before publishing. • Interview staff and customers and turn what you learn into clear articles. • Keep existing content accurate and easy to find. • Follow a style guide and suggest improvements to it. What we are looking for • Curiosity about how things work. • Strong editing habits. • A portfolio of clear, practical writing. Nice to have • Basic SEO knowledge. • Experience with card disputes. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Philadelphia, with some flexibility after the first few months. • We reply to every applicant.